MUMBAI: Haldiram’s managing director has just been served a warrant that’s anything but a light snack. The District Consumer Disputes Redressal Commission, Central Delhi, has issued a non-bailable warrant against Pankaj Aggarwal, Managing Director of Haldiram Snacks Pvt. Ltd., for failing to comply with its earlier order in a packing charges dispute.
The directive was issued on 9 April 2026 by President Divya Jyoti Jaipuriar and Member Dr Rashmi Bansal in Execution Application No. DC/77/EA/16/2025, arising from Complaint Case No. DC/77/CC/131/2023. The commission noted that Aggarwal failed to appear despite repeated proceedings and did not follow the final order dated 4 November 2024.
That order, passed in favour of complainant Raminder Kaur, directed Haldiram to:
Stop levying packing fees
Refund Rs 40 with interest
Pay Rs 10,000 as compensation for unfair trade practice
Pay Rs 5,000 towards litigation costs
Deposit Rs 40,000 into the Consumer Welfare Fund
The total penalty amounted to Rs 55,000 plus the refund. When compliance did not follow, the commission froze the company’s HDFC Bank account at Kasturba Gandhi Marg on 18 December 2025. With the directions still ignored, it has now escalated the matter by ordering Aggarwal’s arrest and production before the forum on the next date of hearing, 2 June 2026.
The original complaint stemmed from an online food order placed on 2 September 2023, on which Rs 40 was charged as packing fees.
In a sector where consumer forums are increasingly cracking down on unfair trade practices, the court’s firm stance sends a clear message: even big brands cannot simply brush aside orders. For Haldiram’s MD, what started as a small packing charge has now packed a serious legal punch. The case will be watched closely when the warrant is executed next month.
